Privacy Policy

Last updated: 16 September 2026

Simple Pacific (“we”, “us”, “our”) is based in Calgary, Alberta. This policy explains how we collect, use, disclose, and protect personal information when you use simplepacific.com or work with us.

We handle personal information in line with Alberta’s Personal Information Protection Act (PIPA). Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) may also apply when information moves across provincial or national borders.

1. Privacy contact
Privacy questions, access requests, corrections, and complaints:

Email: hello@simplepacific.com

2. Information we collect
We collect information you give us and information created when you use the site or book a session.
From a request form or email

name
firm name
role
email
phone, if you provide it
city and team size
website, if you provide it
what you want to look at
whether you are asking about Discovery, Snapshot, or are not sure

From a session and follow-up

booking time
payment status and records
session notes and takeaways
emails about the work

From the site

standard technical data such as browser type, pages viewed, and approximate location, through Wix or similar analytics
cookies or similar tools the site uses to function

We do not need your clients’ confidential files, account logins, or health information for Discovery or Snapshot. Please do not send those.
Payment card details are handled by Stripe or a similar processor, not stored on this website. Interac e-Transfer is handled through your bank and ours.

3. Why we collect it
We collect and use this information to:

respond to inquiries
decide whether a session is a fit
book, deliver, and follow up on sessions
process payment
keep business records
improve the site and our work
send occasional updates only if you opt in

We do not sell, rent, or share personal information with third parties for their marketing.

4. Consent
By submitting a form or emailing us, you consent to us using that information for the purposes above. You may withdraw consent by emailing hello@simplepacific.com, subject to legal or accounting records we must keep.
For email newsletters or similar updates, we will ask separately. You can unsubscribe at any time.

5. Service providers
We use service providers to operate the practice. These may include:

Microsoft 365 (email and files)
Stripe or a similar processor (card payments)
our bank (Interac e-Transfer)

Some providers may process information outside Alberta. We remain responsible for personal information under our control and use providers we consider reasonable for a small practice.

6. Storage and security
We use reasonable safeguards for a firm of our size, including access controls, account security, and limiting who can see session notes.
No method of transmission or storage is fully secure. If a breach creates a real risk of significant harm to an individual, we will notify the Office of the Information and Privacy Commissioner of Alberta and affected individuals as required.

7. Retention
We keep personal information only as long as needed for the purpose collected, and for legal, tax, or dispute reasons.
Inquiry and marketing contacts are typically kept up to 24 months after last contact, unless you ask us to delete them sooner. Session and payment records may be kept longer where records laws require it.

8. Your rights
Subject to PIPA and any other applicable law, you may ask us to:

access your personal information
correct it
delete it where we do not need to keep it
withdraw consent
receive a copy of information you provided

Email hello@simplepacific.com. If we cannot fulfil a request in full, we will say why.

9. Complaints
Please contact us first. If you are not satisfied, you may contact:
Office of the Information and Privacy Commissioner of Alberta

https://oipc.ab.ca
If PIPEDA applies to the matter, you may also contact the Office of the Privacy Commissioner of Canada.

10. Third-party links
The site may link to other websites. Their privacy practices are their own.

11. Changes
We may update this policy and will post a new date here. If we make a material change that affects people whose information we still hold, we will try to notify them by email where we have a current address.

12. Contact

hello@simplepacific.com