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Terms of Use

Last updated: 16 September 2026

These Terms of Use govern your use of simplepacific.com and any request you send through this site. By using the site, you agree to these terms.
Paid sessions are also confirmed by email after we accept a request and receive payment. If there is a conflict between these website terms and a session confirmation we send you, the confirmation governs that session.

1. Who we are

Simple Pacific is an advisory practice based in Calgary, Alberta, Canada.
Email: hello@simplepacific.com

We help 10–50 person Alberta marketing agencies make AI useful in real work. We do not sell software and we do not implement tools.

2. The website

This site is for general information and to receive session requests. Articles and examples are general in nature. They are not a substitute for a paid session and are not legal, tax, accounting, or technology-implementation advice.n risk.

3. Sessions

Our current public sessions are:

  • Discovery Conversation (45–60 minutes)

  • AI Snapshot (60–75 minutes)

Sending a request does not book a session. We review each request for fit. If we proceed, we will confirm the session, fee, time, and payment method by email. The session is booked only after payment is received.

Unless we agree otherwise in writing:

  • Discovery Conversation: CAD $175

  • AI Snapshot: CAD $375

Fees are in Canadian dollars. Applicable taxes will be added if required.

4. Payment

We accept Interac e-Transfer and card payment through Stripe (or a similar processor). Do not send card numbers by email.

5. Cancellation and refunds

  • Cancel or reschedule with at least 48 hours’ notice and we will refund the session fee or apply it to a new time.

  • Less than 48 hours’ notice, or a no-show, and the fee is not refunded. We may offer one reschedule at our discretion.

  • If we cancel, we will refund the fee in full or book a new time, at your choice.

6. What sessions are — and are not

Sessions are practical advisory conversations. They do not guarantee savings, revenue, adoption, or any other business result. You remain responsible for decisions in your firm, including how you use AI, what you show clients, and what your team implements.

We do not provide legal, privacy-compliance certification, tax, or software-implementation services.

7. Confidentiality and client materials

We do not need your clients’ confidential files for a Discovery Conversation or AI Snapshot. If you share an example, you may remove names and identifying details.
We will not use your firm name, your clients’ names, or your materials in our marketing without your permission.
You keep ownership of materials you share. You give us a limited right to use them only to deliver that session and related follow-up.

8. Your responsibilities

You agree to:

  • provide information that is accurate enough for the conversation

  • not submit other people’s personal information unless you have the right to share it

  • use the site lawfully and not misuse forms, attempt to disrupt the site, or copy our materials for commercial use

9. Intellectual property

The site design, text, methods, guides, and other Simple Pacific materials are owned by Simple Pacific. You may not copy, sell, or commercially reuse them without our written permission. You may share a short quote with credit and a link.

10. Third-party tools

The site may use Microsoft 365, payment processors, and similar tools. Those providers have their own terms. We are not responsible for their sites or independent practices.

11. Limitation of liability

To the maximum extent permitted by Alberta and Canadian law:

  • the site is provided “as is”

  • we are not liable for indirect, incidental, or consequential loss arising from use of the site

  • for a paid session, our total liability is limited to the fee you paid for that session

Nothing in these terms excludes liability that cannot be excluded under applicable law.

12. Privacy

How we handle personal information is described in our Privacy Policy.

13. Changes

We may update these terms and will post a new date on this page. For a booked session, material changes will be sent to the email you gave us.

14. Governing law

These terms are governed by the laws of the Province of Alberta and the laws of Canada that apply there. Courts in Alberta have exclusive jurisdiction, except where applicable law says otherwise.

15. Contact

Questions: hello@simplepacific.com

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